Refund Policy

Last updated: 16 July 2026

Lumen Bake is operated by Glow Bake Tecnologia de Alimentos LTDA (CNPJ 65.678.244/0001-73), Rua José Martins Valente, 1031, Sarandi, PR, Brazil. We sell digital technical reports at lumenbake.com.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries and handles returns and refunds.

1. Paddle refund policy applies

Refunds and withdrawals for purchases made through Lumen Bake are governed by Paddle’s Refund Policy and the Paddle Buyer Terms. Where this page summarises those rules, Paddle’s policy controls. Nothing here limits your mandatory consumer rights.

2. 14-day refund / withdrawal window

In line with Paddle’s global approach, you may request a refund within 14 days of the transaction date (or longer where local law requires a longer period). Eligible refunds are processed by Paddle to the original payment method.

Local consumer laws may give additional rights (for example EU/EEA/UK 14-day withdrawal, or shorter unconditional windows in other countries). Where those rights apply, Paddle applies the protection described in its refund policy.

3. Digital content and immediate access

After purchase you receive login credentials. The product is a complete digital report (interactive documentation, media, and PDF download).

The first time you open the report, we ask you to confirm that you want immediate full digital delivery. By clicking Continue, you expressly request that delivery and consent to start using the digital content. Under applicable consumer rules (including EU/EEA/UK rules for digital content), that consent may end the statutory right of withdrawal once performance has begun — as also described in Paddle’s Refund Policy.

If you do not continue, the report stays locked and your refund / withdrawal rights under Paddle’s policy and applicable law remain available for the applicable period.

4. Defects and other refunds

If the product is not as described, faulty, or you cannot access features because of a technical fault on our side that we cannot fix in a reasonable time, contact us and Paddle. Refunds for defects follow Paddle’s policy and mandatory consumer law.

Dissatisfaction with bakery production results (ingredients, equipment, or commercial outcomes) is not by itself a defect in the documentation.

5. How to request a refund

Prefer contacting Paddle first (they handle refunds as Merchant of Record):

• use the receipt / “Manage subscription” links in your Paddle confirmation email; or
• visit paddle.net buyer support and request a refund.

You may also email us at contact@lumenbake.com with your order email and Paddle transaction id — we will help route the request to Paddle. We aim to respond within 2 business days.

6. Operator

Glow Bake Tecnologia de Alimentos LTDA — CNPJ 65.678.244/0001-73
Rua José Martins Valente, 1031, Sarandi, PR, Brazil
contact@lumenbake.com